For ticket changes or cancellations, travel conditions, or any other questions about your connecting train, you have three options: 

1) Change your booking 
You can change Eurostar bookings yourself on the Eurostar self-service website or app via “Manage your booking”, using the booking reference on your ticket and your surname. In the same way, you can also check the travel conditions of your Eurostar ticket

2) Cancel your ticket
Because the tickets are issued separately, they must also be cancelled separately. European Sleeper tickets can be managed and cancelled via My Booking. Connecting train tickets purchased through the European Sleeper booking engine can be cancelled or changed through our booking partner Choo-Choo, subject to the fare conditions of the ticket purchased via the Choo-Choo cancellation form. Choo-choo will contact you and refund when applicable.

3) Contact our partner Choo-Choo
For all other inquiries, our partner Choo-Choo is open 365 days per year between 09:00 - 20:00 (CET)
Phone: +31 20 210 3000
Whatsapp: +31-20-2103000
E-mail: es@choo-choo.eu 

 
Please note that connections are not guaranteed and replacement transport is not automatically provided. Additional tickets may need to be purchased, depending on the conditions of the railway operators involved and the ticket conditions of each segment of the journey.